Tools and information to help you get the most out of your Real Flame products

Product Registration

Please fill out all of the fields in the form below to register your Real Flame product. If filing out the form for indoor electric fireplaces, the required information can be found on the back of your electric firebox. Information for outdoor gas fireplaces can be found on the control panel of your unit. 


Customer Service


Contact Customer Service for help with assembly, warranty or website orders at the number above or via email [email protected]

Real Flame® Inc.

7800 Northwestern Avenue
Racine, Wisconsin 53406

Phone: 1-800-654-1704

Monday - Friday:
8:00 a.m. to 4:00 p.m. (CST)

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