Support

Tools and information to help you get the most out of your Real Flame products

Free Shipping

We offer free shipping for most Real Flame items.*

  • Item(s) will ship within 2-3 business days and delivery time varies based on your location.
  • We ship to locations only in the contiguous United States. 
  • We do not ship to PO boxes. 
  • If your item is sent via small parcel our Customer Service team will email you a tracking number. 
  • If your item is sent via LTL freight our Customer Service team will email you a tracking number and the freight company will contact you to schedule delivery.
  • Please see the technical information on the product page to see how your item will be shipped. 

 

*Free shipping is excluded for the following products:
Casual Square GFRC Fire Table
Casual Rectangle GFRC Fire Table
Low Square GFRC Fire Table
Low Square GFRC Fire Table
42" GFRC Fire Bowl
38" GFRC Fire Bowl
Round GFRC Propane Tank Cover
Square GFRC Propane Tank Cover

For the made-in-the-USA GFRC items listed above please call our customer service team to request a freight quote for the cost of shipping and place an order.

Contact: 1-800-654-1704
Monday-Friday, 8am-4pm (CST)
csrep@realflame.com

Customer Service

1-800-654-1704

Contact Customer Service for help with assembly, warranty or website orders at the number above or via email csrep@realflame.com


Real Flame® Inc.

7800 Northwestern Avenue
Racine, Wisconsin 53406

Phone: 1-800-654-1704

Monday - Friday:
8:00 a.m. to 4:00 p.m. (CST)


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