Support
Tools and information to help you get the most out of your Real Flame products.
Free Shipping
We offer free shipping.
- Item(s) will ship within 2-3 business days and delivery time varies based on your location.
- We ship to locations only in the contiguous United States.
- We do not ship to PO boxes.
- If your item is sent via small parcel our Customer Service team will email you a tracking number.
- If your item is sent via LTL freight our Customer Service team will email you a tracking number and the freight company will contact you to schedule delivery.
- Please see the technical information on the product page to see how your item will be shipped.
Customer Service
Contact Customer Service for help with assembly, warranty or website orders at the number above or via email [email protected]
Real Flame® Inc.
7800 Northwestern Avenue
Racine, Wisconsin 53406
Phone: 1-800-654-1704
Monday - Friday:
8:00 a.m. to 4:00 p.m. (CST)