Tools and information to help you get the most out of your Real Flame products

Warranty Claim

Please fill out all of the fields in the claim form below and a customer service representative will get back to you shortly. Product information is located on the control panel of your unit. 

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Customer Service


Contact Customer Service for help with assembly, warranty or website orders at the number above or via email [email protected]

Real Flame® Inc.

7800 Northwestern Avenue
Racine, Wisconsin 53406

Phone: 1-800-654-1704

Monday - Friday:
8:00 a.m. to 4:00 p.m. (CST)

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