Support

Tools and information to help you get the most out of your Real Flame products

Warranty Claim

Please fill out all of the fields in the claim form below and a customer service representative will get back to you shortly. Product information is located on the control panel of your unit. 


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Customer Service

1-800-654-1704

Contact Customer Service for help with assembly, warranty or website orders at the number above or via email [email protected]


Real Flame® Inc.

7800 Northwestern Avenue
Racine, Wisconsin 53406

Phone: 1-800-654-1704

Monday - Friday:
8:00 a.m. to 4:00 p.m. (CST)


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