Tools and information to help you get the most out of your Real Flame products


Please see the manuals below for questions about assembly, care and safety of your Real Flame product. If you’re looking for a manual on a discontinued Real Flame product please contact our Customer Service Department.

Customer Service


Contact Customer Service for help with assembly, warranty or website orders at the number above or via email [email protected]

Real Flame® Inc.

7800 Northwestern Avenue
Racine, Wisconsin 53406

Phone: 1-800-654-1704

Monday - Friday:
8:00 a.m. to 4:00 p.m. (CST)

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