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For Damaged, Missing or Replacement Parts
We have parts! If your product arrived damaged or is missing parts, or if you need replacement parts please do not contact the retailer. Contact our customer service department directly at [email protected] and we can help you.
Include the following information:
- Shipping address
- Part number of the damaged item
- Electric fireplaces: include the mantel lot # which can be found on the front of the instruction manual or on the back of the damaged part.
- Outdoor fireplaces: include the model number which can be found on the front of the instruction manual or on the control panel.