Support

Tools and information to help you get the most out of your Real Flame products

Contact Real Flame

Jot us a note and we’ll get back to you as quickly as possible.

For Damaged, Missing or Replacement Parts

We have parts! If your product arrived damaged or is missing parts, or if you need replacement parts please do not contact the retailer. Contact our customer service department directly at [email protected] and we can help you.

Include the following information:

  • Name
  • Shipping address
  • Part number of the damaged item
  • Electric fireplaces: include the mantel lot # which can be found on the front of the instruction manual or on the back of the damaged part.
  • Outdoor fireplaces: include the model number which can be found on the front of the instruction manual or on the control panel.

Become a Retailer

If you are a retailer interested in selling Real Flame® products, please contact our sales team at [email protected].

Become a Retailer

Customer Service

1-800-654-1704

Contact Customer Service for help with assembly, warranty or website orders at the number above or via email [email protected]


Real Flame® Inc.

7800 Northwestern Avenue
Racine, Wisconsin 53406

Phone: 1-800-654-1704

Monday - Friday:
8:00 a.m. to 4:00 p.m. (CST)


©2021 KSP Group, Inc. All rights reserved. Terms of Service Privacy Policy