Support

Tools and information to help you get the most out of your Real Flame products

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For Damaged, Missing or Replacement Parts

We have parts! If your product arrived damaged or is missing parts, or if you need replacement parts please do not contact the retailer. Contact our customer service department directly at [email protected] and we can help you.

Include the following information:

Name
Shipping address
Part number of the damaged item
Electric fireplaces: include the mantel lot # which can be found on the front of the instruction manual or on the back of the damaged part.
Outdoor fireplaces: include the model number which can be found on the front of the instruction manual or on the control panel.