Support

Tools and information to help you get the most out of your Real Flame products

Warranty Claim

Please fill out all of the fields in the claim form below and a customer service representative will get back to you shortly. Product information is located on the control panel of your unit.

Model Number

Serial Number

Date Code

Finish/Color

Fuel Source

Description of issue

Please attach any photos that will help us process your claim
*providing a picture of the control panel will help expedite any claims

Allowed types: jpeg, png, gif, svg

First Name

Last Name

Address

Apartment #

City

State or Province

Zip Code

Country

Date Purchased

Email Address

Phone Number

What website or store was the product purchased from?:

Customer Service

1-800-654-1704

Contact Customer Service for help with assembly, warranty or website orders at the number above or via email [email protected]

Real Flame^® Inc.

7800 Northwestern Avenue
Racine, Wisconsin 53406

Phone: 1-800-654-1704

Monday - Friday:
8:00 a.m. to 4:00 p.m. (CST)

Support

Warranty Claim

Customer Service

Real Flame® Inc.

Real Flame^® Inc.