Real Flame Company Inc. Accessibility Statement

Updated: March 2026.

General

Real Flame Company Inc. strives to ensure that its services are accessible to people with disabilities. Real Flame Company Inc. has invested a significant amount of resources to help ensure that its website is easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.

Accessibility on Realflame.com

Realflame.com makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows Realflame.com to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

Enabling the Accessibility Menu

The Realflame.com accessibility menu can be enabled either by hitting the tab key when the page first loads or by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for it to fully load.

Disclaimer

Real Flame Company Inc. continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use for those with disabilities.

In an ongoing effort to improve and remediate accessibility issues, we regularly scan Realflame.com with UserWay's Accessibility Scanner to identify and fix accessibility barriers. Despite our efforts, some content may not yet be fully adapted to the strictest accessibility standards. This may be due to not having identified the most appropriate technological solution.

Here For You

If you are experiencing difficulty with any content on Realflame.com or require assistance, please contact us during normal business hours and we will be happy to assist.

Contact Us

If you wish to report an accessibility issue, have any questions or need assistance, please contact Real Flame Company Inc. Customer Support:

Email: csrep@realflame.com
Phone: 1-800-654-1704, 1-262-886-9318